Hosts of America Documentation Reseller Guide

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Getting Started


This document explains what you need to do in order to set up your hosting system with minimum required configuration.

We presume that your reseller account has been created. Follow the given instructions step by step to configure your control panel.

  1. Access Your Reseller Account
    1. Open your 'new account notification' e-mail.
    2. Click the given CP URL to get directly to your Hosts of America Control Panel login page.
    3. At the login page enter your login and password provided in the e-mail.
    4. Enter the control panel by clicking the Login button.

  2. Create an Administrative Account
  3. Reseller account represents you as a user of the system but doesn't allow you to provide hosting services. It is a gateway to creating your administrative account.

    Administrative account is used to manage your hosting system.
    It isn't intended to maintain your corporate site but to administer your hosting system, i.e. create plans, manage your customers' accounts, etc.

    To create the administrative account:

    1. Log into your reseller account.
    2. Click the Enter Reseller CP icon.
    3. Create an Administrative Account.

      • Enter Admin login. It must be different from that to your reseller account. It will be used to log directly into your admin account.
      • Enter Admin password to log into your reseller account.
      • Enter Description for any additional info you want to leave about the account.
      • Enter contact Email.
      • Click Submit.
    4. On the next page, click Login to enter the newly created admin account:

    5. Admin Account control panel appears whence you can administrate your users.

  4. Create a DNS Zone
  5. Now that you have created the admin account, you need to setup your DNS:

    1. Select DNS Manager in the E. Manager menu.
    2. On the page that appears, click the Add DNS Zone link.
    3. Enter all necessary information on the page that appears, where:
        Name: the name of your domain without the "www" part.
       Admin e-mail: your e-mail address with ' .' instead of @
       Allow third level domain hosting: check this box to let your customers register domains like
       Master server and slave 1: Leave as is.
    4. Click Submit.

    *For more details see Adding Domains for Third Level Hosting

  6. Create an Instant Alias Template
  7. The instant alias template is required to generate instant aliases. They provide immediate access to your customers' sites while DNS servers get updated.

    To create an Instant Alias Template in your admin account control panel, do the following:

    1. Select DNS Manager in the E. Manager menu.
    2. Click the Edit icon under the Action field.
    3. At the top of the page that shows, click the Add instant alias link.
    4. In the form that appears, enter "u" or any other letter for prefix and leave the shared IP tag value as it is.
    5. Click Submit.
    6. You will now need to go to your domain registrar and create the name servers that are associated with your domain name. Use the IP numbers that were assigned to the name servers.

    *For more details see Adding Instant Alias Templates

  8. Add a Server Alias
  9. Note: if you, as a reseller, don't need your own DNS servers, skip this step.

    Server alias is your own name for the parent host. Once you set up the server alias, it will appear everywhere in place of the real server name. In other words, the parent host will become totally transparent to the end customers, and you will look to them as a totally independent hosting provider.

    To add a Server Alias, do the following:

    1. Select Server Aliases in the E. Manager menu.
    2. Set your server aliases for each host in the Reseller`s DNS server aliases section and click Submit. These server aliases must be registered with Network Solutions.
    3. Name servers and the corresponding IP's for each of them will show in Reseller`s DNS server aliases section.
    4. Set your server aliases for each host in the Other reseller's server aliases section and click Submit. These server aliases must be registered with any registrar.

    5. *Important: until your name servers are registered by an accredited registrar, they will never be recognized by servers across the Internet and none of your reseller domains will work. It usually takes about 2 to 4 days before these name servers become active across the Internet.

  10. Change your temporary CP alias to your own regular CP URL
  11. After the system configuration has been complete, the reseller control panel can be accessed by the instant reseller CP domain alias.

    To change your temporary CP alias to your own regular CP URL, do the following:

    1. Go to your reseller control panel. (This is the browser window where you clicked the Login icon)
    2. Select Change URL in the INFO menu.
    3. Select the protocol - http for regular or https for SSL secured.
    4. Enter the domain name with cp at the beginning. (e.g.: The domain name must be the one you entered when you signed up for your reseller account. As a result, the URL of the control panel will be similar to
    5. Leave the the port number as it is - it must be the same as that of the parent hosting company.

    If you can't find where to change this option, read here.

  12. Configure Mail Settings
  13. To subscribe your staff to receive copies of user e-mail notifications, do the following:

    1. Select Mail Settings in the Settings menu.
    2. Click Add for SIGNUP and enter your e-mail address.
    3. Click Add for Moderated Signup and enter your e-mail address.

    * For more details, see Configuring Your Mail Settings.

  14. Set up a Merchant Gateway
  15. *Note: if you aren't going to process credit card payments, skip this step.

    The next step is to set up a Merchant Gateway so you can charge your customers for the services you provide.

    1. Select Merchant Gateway in the Settings menu.
    2. Select a merchant gateway in the Add New Gateway drop down box and click Add.
    3. Enter this merchant gateway properties. Check with Merchant Gateway Manager for merchant-specific instructions.
    4. In the Set Active drop down box, select this merchant gateway.
    5. In the Payment Type drop down box, select the credit card brand you would like to process with this merchant gateway.
    6. Click the Activate button.

    * For more details, see Merchant Gateway Manager.

  16. Configure Support Center
  17. Support Center is the web-based means of providing customer support. To configure your Support Center:

    1. Select Plan Creation Wizards in the INFO menu.
    2. On the page that appears, select Administrator Plan Wizard.
    3. On the next page, enter TechSupport Admin as the name of the plan, check the last two boxes, TroubleTicket Admin and Allow assignment of trouble tickets. Click Submit.
    4. Select Signup menu and select Tech Support Admin.
    5. Proceed with the wizard to create a Tech Support Admin account.
    6. Select Tech Support from the Settings menu. Trouble Ticket form will appear.
    7. Enter the properties of your support e-mail account. They are required for the control panel to collect customers' e-mails and convert them into trouble tickets.
    8. Click the Save button.

    * For more details, see Configuring Your Support Center.

  18. Enter Your Company Info
  19. Your company information will show in customer e-mail notifications.

    1. Select Company Info in the Look and Feel menu.
    2. Enter your corporate details and click Save.
    3. Select Misc. Texts in the Look and Feel menu.
    4. In the Customer Support Info box, enter the text that will appear in the tooltip area when an action fails with an error (e.g.: "Tech Support was notified").
    5. In the Check Information box, enter the address your customers will send checks to.
    6. Click Save.

  20. Configure Language, Currency, and Regional Settings
  21. The language and the regional settings will affect all your customers' control panels.

    1. Select Default language in the Look And Feel menu.
    2. On the page that appears, select the language and click Submit. This language can be overridden by individual customers.
    3. Select Regional options in the Look And Feel menu.
    4. On the page that appears, enter preferred currency symbol (Note: all other regional settings are still under development). These settings can't be overridden by your customers.

    * For more details, see Changing Interface Data Representation.

  22. Set Your Corporate Logos
  23. This step will show you how to add your corporate logos to the control panel interface.

    1. Select Corporate Logo in the Look and Feel menu.
    2. On the page that appears, enter Banner HTML Code for the banner to show up in the control panels of your customers.
    3. Enter the location and sizes of the logos. Click the information [ i ] icon for details.
    4. Click Save.

    * For more details, see Changing Interface Texts and Appearance.

  24. Create a System Plan and Account For Your Corporate Domain
  25. This step is required to host your corporate promotion site with your hosting system.

    1. Select Plan Creation Wizards in the INFO menu:

    2. Click the Select icon for Unix plan wizard:

    3. On the fist step of the Unix Plan Creation Wizard, set the plan name to System.
    4. Check the Include boxes next to the resources you would like to use with your site.
      Read more about plan resources in Creating And Editing Plans (Plan Wizards).
    5. Make sure to check Service domain.
    6. Scroll down to the the Settings section and set Billing Type to Without billing.
    7. Click the Next button to go to Step 2.
    8. Complete the wizard.
    9. Select Plans in the INFO menu.
    10. Click Access for the system plan.
    11. Make sure only Admin is checked.
    12. Select Plans in the INFO menu.
    13. Enable the System plan by turning the OFF button to ON.
    14. Select the Signup menu.
    15. Click Select next to the recently created System plan. System Plan Signup Wizard appears.
    16. Create the system account using the wizard:
      • On the Hosts of America signup pages, click the Arrows button it the right down corner of the page. It will continue the signup process.
      • When entering your contact/billing information, your e-mail address should be of a different domain from the one you are about to manage with your CP. Otherwise you won't get any setup info.
      • At the Payment Information page, select Use my contact information as my billing information.
      • When prompted the type of the domain, select Service domain.
      • Enter a username and password for this account. It should be different from any other login in the system

      NOTE: Your system account is treated as an ordinary end customer account. You'll be charged for all resources used in this account.

    *Read more about Reseller Billing.

  26. Create Hosting Plans
  27. Now that your control panel is configured, you can create hosting plans.

    1. Select Plan Creation Wizards in the INFO menu.
    2. On the page that appears, click Select under the plan type you would like to create. The wizard will start.
    3. Enter the name of the plan at the top of the page.
    4. Select the resources (features) you would like to include in the plan. Make sure to leave Service Domain unchecked.
    5. In the last section of the wizard, make sure to enter Credit limit, e.g. 10.
    6. Click Next to proceed to the next step.
    7. Enter prices and free units for each type of resource. No price equals zero price.
    8. Click the Create button at the bottom of the page.
    9. Your new plan appears in the list of plans. Turn it on.

    More details are available in Creating And Editing Plans (Plan Wizards).

  28. Create Billing Periods
  29. Each plan can have several billing periods with different price discounts for each. You can't delete billing periods, but you can change their duration. For instance, if you create a billing period for 1 year and you find out you don't need it, you can change it to 3 months.

    To create a billing period for a plan:

    1. Select Plans in the INFO menu.
    2. In the list of plans that appears, click the settings link for the selected plan.
    3. Scroll the next page down to the Payment Intervals sign.
    4. Click the Add icon.
    5. Specify the duration of the billing period. For instance, to make it 3 months long, select MONTH and enter 3 in the Size box.
    6. Enter discounts. For instance, if you want to cancel any setup fee for this billing period, enter 100 in the Setup Discount field.
    7. Click Submit. This will add the billing period to the list.
    8. Use the navigation menu to go elsewhere in the control panel.


Now your control panel is ready for signing up customers. Good luck!

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