H-Sphere Documentation Admin Guide

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What Are Resellers in H-Sphere?


This document explains the philosophy behind resellers in H-Sphere.


The Reseller feature allows you to sell your hosting services through resellers. Unlike in other control panels, resellers in H-Sphere do not resell your plans. Rather, they sell your hosting resources such as disk space, traffic, mailboxes, etc. at retail prices, and are charged for them at wholesale prices. In other words, you set wholesale prices and allow your resellers to group your resources into their own plans and define their own retail prices for them. Resellers aren't charged for any resource until their end-users come and buy them at retail price. This makes resellers full-featured hosting providers with complete freedom in developing their own sales policies and creating hosting plans that are totally different from yours by prices and combination of resources.

Double Nature of Resellers

Resellers in H-Sphere have a double nature. On the one hand, resellers are user to the system, and have such basic user features as online invoice, billing profile, billing info, etc. On the other hand, resellers are administrators to their customers (end users). Due to such double nature, they have two control panels - a reseller cp and a reseller admin cp. A reseller admin cp can be created from inside the reseller cp. Further on, reseller admin cp is available from the reseller's login/signup page or from the reseller cp.

Private Label

With the reseller admin cp, each reseller gets a private label hosting system, which leaves you completely transparent to the end customer even at user signup and domain registration. Resellers can have their own independent control panel URL, DNS server names, company information, and all other parameters visible from the user's control panel. They will appear to end customers as totally independent hosting companies. Furthermore, reseller control panels are inaccessible by IP, which excludes the possibility of accidental or intentional visits to your control panel.

Look and Feel and Regional Settings

With their admin control panels, resellers can customize the look and feel of their users' control panels. They can change colors, replace all control panel images with those of their own, edit many texts, change the control panel language, and the currency of end user payments, etc. At the same time, the look and feel of their reseller control panels will remain unchanged, as it was set by the master admin.

Merchant Gateways

To accept credit cards, resellers must configure their merchant gateways. They need to have their own accounts at the credit card processing centers.

Providing Support

Resellers in H-Sphere have their own support centers to answer trouble tickets from their customers. You only receive internal system error notifications that are related to the server configuration.

Control Panel

Resellers acquire almost all features offered by H-Sphere, aside from Logical/Physical Server management, Miva License Management, creating your own sub-resellers, and viewing summary info for the whole hosting system.


Resellers' customers are automatically distributed across your servers, and their home directories are created next to the directories of your firsthand customers.


Resellers are charged for each individual unit of resources purchased or used by their customers. Every time the system creates a billing log entry for a reseller's customer, it also creates a shadow billing log entry for the reseller. The two entries will, however, show two different amounts, as they use retail and wholesale prices respectively. In other words, when an end user buys something, he is charged by the reseller at the retail price, and the reseller is charged a corresponding wholesale amount. When an end user is refunded, the refund amount is credited to his account, and a corresponding wholesale refund amount is credited to the reseller's account.

At the end of each day, the wholesale charges are summarized by type, and a separate bill is created for each type of resources. As the result, resellers do not see these charges until the next day.

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