|
To help your resellers answer their incoming trouble tickets:
- Select In Resellers in the Support Center menu.
- Select reseller account in the Reseller dropdown box and
enter other search criteria. Click Submit.
- Select the ticket you would like to answer.
- In the Assign To dropdown box, select Admin or any other
technical support staff and click Change.
- Click the title of the ticket to open it and answer the question.
|
