H-Sphere uses e-mail to notify your staff about any events
in the system, such as user signups, critical errors, accounting
errors, etc. changes, problems & news. It allows you to track
through e-mail new sign-ups, recieve a copy of a trouble ticket
or be notified of the critical error.
To subscribe your staff to e-mail notifications, select Mail Settings
in the Settings menu:
On the page that appears, add their e-mails to the following mailing lists:
Mailing List Name
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Recipients will get:
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SIGNUP
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Copies of the welcome e-mail (order notification) at user signup.
In case of a moderated signup, this notification is e-mailed after
account moderation.
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SIGNUP 1
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Trimmed version of signup e-mail without sensitive information.
Not implemented yet.
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Critical Error
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System notifications about errors that occur
if an attempted operation fails due to incorrect system
configuration or other technical reasons. Internal trouble ticket
is created in parallel. Here you can add support@psoft.net
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Accounting Error
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System notifications about accounting errors. Not Yet Implemented.
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Moderated Signup
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System notifications e-mailed when a new customer has signed up and
the account is waiting to be moderated. Not applicable if
signup moderation is disabled.
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Ticket Copy
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Copies of trouble tickets generated by customers and answers by
Tech Support.
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